Callataÿ & Wouters

Excellence in customer service: Know your customers and respond rapidly to their needs

Short time to market for new products and services

In today’s dynamic economy, banks must be able to differentiate themselves with new offerings at any time. A flexible IT solution that lets you quickly create and launch new products provides an important competitive advantage.

Using the product configurator -- built on flexible, service-oriented principles -- you can launch new products in two to three days. Product managers can define new products and their pricing and properly position those products in the market without lengthy software development and testing cycles. Standard templates make implementations more agile, without compromising quality standards.

A 360° customer view

Increasingly, bank customers expect easy access to all information about their accounts -- whether they are visiting a branch office, contacting your call center, or handling transactions on line. Such comprehensive access is also key to the success of your cross-selling and up-selling programs.

Thaler on SAP is a highly customer-centric banking solution. You can handle customer information across all lines of business through an enterprise-level information repository. This provides a 360° view of your customers and their assets for optimal service and sales.

Multi-channel capabilities

Thaler on SAP makes it easy to connect with customers through the delivery channels that best suit their needs. A single technical platform helps you distribute products and services through local branches, the internet, and other channels. By uniformly responding to customer requests, you can enhance each customer’s experience.

One customer, looked to further improve its offering to retail customers by linking new cash and investment accounts to existing trading accounts in a single, fully integrated program. Six months after its launch, the Thaler integrated, multi-channel banking solution platform had helped the bank to achieve high customer satisfaction levels, helping them to reach a total of 1m customers during the first 6 months of the product launch.